Privacy Policy STM88

STM88 is fully committed to protecting the privacy and personal data security of every member using our platform. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you register for or use any STM88 service.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By using the STM88 platform, you agree to the terms set out in this Privacy Policy.

STM88 only collects data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we handle:

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.

Your personal data is collected through several different channels as you interact with the STM88 platform:

• Account Registration: Information you provide when registering a new account, including your name, email, and phone number.
• KYC Verification: Identity documents and proof of address submitted as part of the identity verification process.
• Platform Activity: Records of your wagering activity, deposits, withdrawals, and in-game interactions on the platform.
• Device & Connection: Technical data collected automatically when you browse or use the STM88 mobile app.
• Support Communications: Information you share when contacting our customer support team via live chat or email.
• Cookies & Tracking Technology: Usage data collected via cookies and similar technologies to improve your platform experience.

Every piece of data we collect is used for a clear and legitimate purpose. stm88 uses your information for the following:

• Creating and managing your member account securely.
• Conducting identity verification (KYC) processes to ensure legal compliance.
• Processing deposit and withdrawal transactions accurately and securely.
• Preventing fraud, money laundering, and suspicious activity.
• Providing effective and responsive customer support.
• Sending important notifications related to your account and transactions.
• Complying with legal obligations and applicable regulatory requirements.
• Continuously improving our products, services, and user experience on the platform.
• Analyzing usage patterns to identify and resolve technical issues.

STM88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Processors: Financial information required to process your deposits and withdrawals is shared with trusted, registered payment processors.
• Technology Service Providers: Technical partners who assist in operating the platform infrastructure, hosting, and cybersecurity — subject to strict confidentiality agreements.
• Regulatory Body & Law Enforcement: Information required by regulatory bodies, courts, or law enforcement agencies in accordance with legal obligations.
• KYC Service Providers: Authorized third parties engaged to verify member identities for anti-money laundering (AML) compliance purposes.

All third parties handling your data are required to uphold the same high data security standards as stm88. They are not permitted to use your information for any purpose other than those specified in their service agreement with us.

The security of your data is STM88's top priority. We continually invest in the latest security infrastructure to ensure your information remains safe at all times:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Two-Factor Authentication (2FA) available to all member accounts as an additional layer of protection.
• 24/7 Monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Strict access controls where only authorized personnel may access member personal data, and only for legitimate purposes.
• Regular security audits by independent third parties to assess and strengthen our data protection systems.
• Encrypted data backups stored in secure data centers with strict physical and digital access controls.

STM88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify technical issues and improve overall performance.
• Preference Cookies: Saving your personal settings such as language preference and display options so you do not have to reconfigure them each time.

You can manage cookie settings through your web browser preferences at any time. However, disabling essential cookies may affect platform functionality.

In accordance with the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by STM88:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or outdated data.
• Right to Erasure: In certain situations, you may request the deletion of your personal data, subject to applicable legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain situations.

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days.

STM88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain certain data for the period required by applicable law:

• Financial and transaction records retained for a minimum of 7 years in compliance with Malaysia financial regulatory requirements.
• KYC verification documents retained for 5 years after account termination in compliance with anti-money laundering laws.
• Customer support communication logs retained for 2 years for reference and service improvement purposes.
• Technical data and system logs retained for 90 days for security and threat detection purposes.

Once the retention period expires, data will be securely deleted or anonymized in accordance with established procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our customer support team. We are available to assist you 24 hours a day, 7 days a week via live chat within the platform or through available messaging channels.

STM88 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, technologies used, or new legal requirements. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.

Your continued use of the STM88 platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.